In a recent post about Microsoft’s new retail initiative, I suggested that that there are aspects of Apples customer experience that could be improved.  Several readers responded, asked for more specifics thoughts.
Let me start by saying that Apple has the best dollars per square foot metrics in all of retail.  They don’t need to apologize [...]

The annual gathering of retail designers and in-store marketers starts Monday in Las Vegas.  I’m in town and will be blogging a recap of the show.  Last year, the show was over spring break, during some unseasonably bad weather in Chicago, and attendance was lack-luster.  At the time, I speculated that it was also a [...]

Last week Microsoft announced plans to open its own retail stores to “transform the PC and Microsoft buying experience,” the company said Wednesday as it hired David Porter as corporate vice president of Retail Stores.
Although Microsoft hasn’t publicized the scope or mission of this new retail initiative.  Many reporters and bloggers responded by immediately [...]