In a recent post about Microsoft’s new retail initiative, I suggested that that there are aspects of Apples customer experience that could be improved.  Several readers responded, asked for more specifics thoughts. Let me start by saying that Apple has the best dollars per square foot metrics in all of retail.  They don’t need to [...]

The annual gathering of retail designers and in-store marketers starts Monday in Las Vegas.  I’m in town and will be blogging a recap of the show.  Last year, the show was over spring break, during some unseasonably bad weather in Chicago, and attendance was lack-luster.  At the time, I speculated that it was also a [...]