New Gig for Retailgeek

Excuse the personal note, but I started a new job this week. I’ll be leading the Strategy and Customer Experiences teams for CrossView Inc, a best in class solution provider enabling cross-channel shopping experiences [Read More]

shop.org Annual Summit Recap 2010

shop.org held it annaul summit in Dallas Texas this week. It featured great discussions around the influence of mobile, social networking, and the convergence of shopping channels on retail. Here is my recap. [Read More]

Future of Retail (as seen in 1992)

In 1992, I was part of a team at Blockbuster Entertainment that imagined what the future of entertainment retail might look like.  We believed that consumers wanted "Songs" rather than albums, and that long before video on demand was a reality in 300 million homes, it would be practical in 4,000 retail stores.  We were naive enough to build the proof of concept. This was 9 years before iTunes was launched and the content owners weren’t ready to give up their inefficient distribution model. This is the promotional video we developed for the concept… at least I got to meet Dennis Miller.

Personal Note: Big changes for the man behind the blog

After 15 consecutive years making my living as a principal for well established retail merchandising firms… I’m finally hanging out my own shingle.

Effective this week, I’m now an independent consultant available for hire. (more)

Globalshop 2010 Day 1 Recap

Globalshop is the annual Trade Show for retailers and brand managers to find retail design, in-store marketing, and in-store technology solutions.  The show runs March 10 – 12 in Las Vegas.  It’s one of my favorite events of the year, because it’s a great opportunity to see what’s new in the in-store marketing industry, and share the latest ideas and best practices with my peers.  #globalshop if you’re following on twitter. (more)

CES 2010 Recap: through the eyes of a shopper marketer

I’ve spent the past couple of months visiting clients and talking about key takeaways from CES this year, and I’ve promised to blog a quick recap.  So, belatedly, here it is.

CES is the largest trade show in the US, it’s hosted in Las Vegas every January and it focuses on the Consumer Electronics industry.  A number of blogs do a great job covering the products introduced at the show.  Engadget is a great place to start.  Here is a nicely organized photo library from the show.

My interests at CES are more about what retail designers and in-store marketers can learn from the show. (more)

2009 Retail Year in Review

2009 was a tumultuous year for US Retailers.  We entered the year in the throws of a recession that resulted in the bankruptcy of Circuit City.  The ongoing economic challenges kept the likes of Gordon Brothers Group busy as they helped numerous retails close stores and liquidate assets.

While it wasn’t fun, we’ve clearly been over retailed in the US for some time.  The economic climate created a unique opportunity for many retailers to slow their expansion plans, trim underperforming stores, and generally get more healthy without raising the ire of their public markets.

And there is some reason for optimism as well, many retailers continued to innovate. (more)

In Las Vegas for Global Shop 2009

The annual gathering of retail designers and in-store marketers starts Monday in Las Vegas.  I’m in town and will be blogging a recap of the show.  Last year, the show was over spring break, during some unseasonably bad weather in Chicago, and attendance was lack-luster.  At the time, I speculated that it was also a bit quiet because the show started a month after the much larger EuroShop which takes place every three years in Dusseldorf, Germany. (more)

ad:tech San Francisco recap

On Tuesday April 15, I had the opportunity to attend my first ad:tech event, and speak on one of the Power Panels (Tales from the Bleeding Edge – Game-Changing Opportunities for Tomorrow’s Marketer).

Ad:tech is an interactive advertising and technology conference and exhibition. They do a number of events each year at a variety of international venues. The primary attendees are brands, agencies, publishers, portals, and service providers.

I’m not sure if it’s the intention, but the bulk of exhibitors and content are primarily focused on web based activities (media buying, search, e-mail marketing, web analytics, affiliate marketing, blogging, etc…). There is not (yet) much of a presence for Digital Out of Home, much less retail environment specific content. (more)

Global Shop Day 2

I’m happy to report that traffic picked up at the show on Wednesday. I still think overall attendance will end up down for the show, but day 2 was much better than day 1. Thursday is a half day and typically has pretty light attendance.

Wednesday was also "Digital Signage" day at the show. Which included a conference track of six sessions on digital signage topics presented by digitalsignagetoday.com. The program kicked off at 8:30am with Bradly Walker and Brian Ardinger of Nanonation doing their usual great job of showcases some best of class customer experiences. Bradly and Brian are both business partners of mine, whom have become good friends that I really enjoying working with. (more)