Hey, Who Moved My Storefront?

Hey who moved the front of my store?

We used to go shopping; now we are shopping. Smartphone in hand, we start our shopping experience by accessing nearly perfect information – product specs, ratings and reviews, competitive pricing – within moments of considering a need, want or purchase. For all practical purposes, the front door of retail has moved online.

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What Amazon Firefly means for commerce

Amazon Fire Phone

The new Amazon Fire Phone launched yesterday, and the internet is buzzing about whether or not this new device will be a hit or a flop. I believe that the Firefly feature is a significant milestone in the evolution of shopping. Retailers and shopper marketers need to plan for a world of friction free shopping, and perfect product transparency.

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The Promo Code field could be costing Sears’ e-commerce $16M a month

Promo Code Field

When looking to improve performance of an e-commerce site, one of the best places to start looking is at the bottom of your checkout funnel. If a shopper has gone to all the trouble to discover products, put them in their shopping cart, and begin the checkout process, you know they have buying intent.  So you […]

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Have I earned your vote for the shop.org board of directors?

Shop.org

I’m running for the shop.org board of directors. As most of you know, I’ve been in the e-commerce industry for a long time (launched my first e-commerce site in 1996). Like all of us in this industry, I’ve benefited greatly from the efforts of shop.org, including their policy advocacy, content, and events. However, I benefited […]

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Three e-Commerce Lessons From the Super Bowl

Superbowl Blackout

The 2013 Super Bowl was more digital than ever. The 71,024 fans in attendance all had access to free wi-fi. Dozens of Super Bowl advertisers launched aggressive digital campaigns in the weeks prior to the game (including, in many cases, pre-releasing their commercials). And the game itself featured a record number of commercial spots with […]

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E-Commerce Events in September 2012

2012 Shop.Org Annual Summit Logo

Would you like to escape your daily grind and recharge your e-commerce batteries before the holiday shopping season kicks in to full gear? September offers two e-commerce trade shows that might be just what the doctor ordered. If you are using (or are interested in) the IBM Smarter Commerce platform, you should consider attending the […]

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Retailgeek Site Redesigned for Speed

Website Redesign

Retailgeek.com recently underwent a redesign and moved to a new host which resulted in a much faster site. In fact we’re almost 5 TIMES as fast! The site runs on WordPress and was hosted on a virtual private server. But the arrangement had ongoing performance and security challenges. The redesign involved moving to a new […]

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What the new Top Level Domains mean for E-Commerce

ICANn URL Confusion

Amazon has spend over $14M on new top level domain names from ICANN. What impact will these 1000 new gTLDs have on the e-commerce industry? Will consumers adopt them?

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GlobalShop 2012

GlobalShop, is February 29 – March 2 in Las Vegas. It’s a great event to catch up with colleagues in the industry and see the latest trends in Visual Merchandising, Store Design, and Store Fixtures.

This year, I’ll be giving a presentation about in-store customer experiences in the omni-channel world.

Hey, Who Moved The Front of My Store? Retailing in a cross-channel world.

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Learn E-Commerce from Louis C.K.

Louis CK Headshot

Louis C.K.  was a guest on Late Night with Jimmy Fallon this week, talking about his new special new special, Live at the Beacon Theater, which he self-produced and new special, x through his own website for five bucks. When the interview turned into a clinic on e-commerce best practices: Impulse Price Louis CK told […]

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