Jason “Retailgeek” Goldberg is the Chief Commerce Strategy Officer at Publicis Communications. Jason is a 4th generation retailer, who launched his first e-commerce site for Blockbuster Entertainment in 1995. With a focus on e-commerce and digital marketing for omni-channel retailers, he has worked with over 100 clients on the Internet Top 500 and has been responsible for billions of dollars in on-line revenues. Under his twitter feed @retailgeek he is one of the most followed e-commerce subject matter experts on the web. He is the executive chairman of the board of directors of shop.org (and the National Retail Federation Digital Advisory Board). Jason has served as an expert witness in Federal Court on e-commerce, a guest lecturer on retail and e-commerce at the Kellogg School of Management for Northwestern University, hosts iTunes top e-commerce podcast called “The Jason & Scot Show”, and has been voted one of retail’s top global influencers by Vend five consecutive years. He’s a Forbes contributor, Retailwire Braintrust, and Path to Purchase Institute faculty. In 2017, he was inducted into the National Retail Federation “The List” of people shaping the future of retail.
Jason “Retailgeek” Goldberg is the Chief Commerce Strategy Officer at Publicis Communications, and host of iTunes top rated E-Commerce Podcast, the Jason & Scot Show. Under his twitter handle @retailgeek he is one of the most followed e-commerce subject matter experts on the web.
I’m Jason Goldberg, and I love great shopping experiences! As a fourth generation retailer, it’s in my blood. I started working for an independent computer retailer at age 14, where I demonstrated the (then brand new) Commodore 64, for potential customers. After college, I helped manage the retail channel for Commodore Business Machines before eventually being hired as the Sr. Director of Merchandising at Blockbuster Entertainment. During my tenure, we opened 4,000 stores, acquired 30 million customers, and built almost $9 Billion in shareholder value (I also racked up $324 in personal late fees). After Blockbuster sold to Viacom, I moved back to the West Coast and along with some really smart partners, started my first retail customer experience design firm. Over the next 25 years, I’ve been a principal for several firms where I served as a customer experience designer for some really awesome clients like Walmart, BestBuy, Target, T-Mobile, Procter and Gamble, Dillard’s, and many others. Along the way, I’ve worked with a ton of brilliant shopper marketers, and have even been awarded a few patents. If you’ve ever had a bad experience shopping for a television or a mobile phone, it’s probably at least partially my fault (sorry about that).
Today, I am the chief commerce strategy officer for Publicis. Which requires me to travel almost every week, but when I’m not on the road, I’m in the Lakeview neighborhood of Chicago, IL, where I’m the Starbucks customer of month, and gold card holder since 2004. I share my home with my wife Leila, our son Stephen and our dog McGyver.
When I’m not working with clients I write and talk about retail customer experiences and shopper marketing. I’m active on most social networks, and especially Twitter. I’d love to hear your feedback, and get connected via any of them.
Jason “Retailgeek” Goldberg