What Amazon Firefly means for commerce

The new Amazon Fire Phone launched yesterday, and the internet is buzzing about whether or not this new device will be a hit or a flop. I believe that the Firefly feature is a significant milestone in the evolution of shopping. Retailers and shopper marketers need to plan for a world of friction free shopping, and perfect product transparency.

What the new Top Level Domains mean for E-Commerce

Amazon has spend over $14M on new top level domain names from ICANN. What impact will these 1000 new gTLDs have on the e-commerce industry? Will consumers adopt them?

Learn E-Commerce from Louis C.K.

Louis C.K.  was a guest on Late Night with Jimmy Fallon this week, talking about his new special new special, Live at the Beacon Theater, which he self-produced and new special, x through his own website for five bucks.When the interview turned into a clinic on e-commerce best practices:Impulse PriceLouis CK told the New York […]

Cross Channel Events in September

I’m currently on a 8 week road trip full of client and store visits. My schedule is pretty tight, but the trip does include three big industry events. Shop.Org, IBM Septermber has three big industry events: Shop.Org, IBM Smarter Commerce, and RIS Cross Channel Summit. If you’ll be attending, let’s meet up.

What E-commerce Sites Can Learn From Starbucks

Starbucks is unquestionably one of the most influential retailers on the planet. So what can we learn from the new e-commerce site at www.starbucksstore.com that Starbucks launched this month?

Is it Time to Drop the “e” from e-Commerce?

Most e-commerce executives are focused on on-line sales, even though their actual contribution to the organization is far broader. In order to maximize the effectiveness of digital marketing, executives need to think about their roles differently.

Are you missing the most important e-commerce metric?

Major retailers are sharing some remarkable data about the cross-channel behavior of their shoppers: 45% of Home Depot customers, and 60% of Best Buy customers, visit the companies website before making a purchase in the store. How should that influence webstore executions?

Join Retailgeek at Retail’s Big Show (NRF)

The National Retail Federation celebrates it’s 100th year of advocacy for the retail industry, with it’s annual event “Retail’s Big Show” in New York City Jan 9 – 12. I will be hosting a breakfast presentation Tuesday morning from 7:30am to 10am, January 11th in Room 1A03 at the Javits Center.

shop.org Annual Summit Recap 2010

shop.org held it annaul summit in Dallas Texas this week. It featured great discussions around the influence of mobile, social networking, and the convergence of shopping channels on retail. Here is my recap. [Read More]

Retailers service actually gets worse in response to On-line competition!?!?

On a recent visit to my local Nordstrom, I found a style I liked but they didn’t have my size in stock.  “No problem,” I thought, “Can you have the proper size transferred from another store, so I can try them on and get them marked for alternations if I choose to buy them?”

Imagine my surprise when the Nordstrom salesperson told me “No.” (more)